Shipping, Returns, & FAQ
Do you ship overseas?
Unfortunately, no, not at the moment.
How long will I have to wait for my order?
We will try our best to be fast, but please allow around 5 business days
How much is shipping?
The shipping costs in Austria depend on the size of the parcel, but will be at 4,50 Euros per parcel. Please use a valid address to ensure a smooth delivery.
How do I return an item?
Please send an email with your return request to firstname.lastname@example.org
All returns should be sent to:
You have the right to return the goods within fourteen days from the day the goods were delivered to you. Please note that masks in general and cosmetics/body care once opened cannot be returned. In case your product is faulty, we will refund the purchase price and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please get in touch at email@example.com
Please note that costs for return shipment due to wrong address or not timely pick up in the parcel shop must be borne by the customer. Reduced or damaged (due to usage) goods are excluded from return and exchange. If we receive goods after the expiry of the period or damaged through use, we can not accept the return.
Do I get my money back after a return?
Yes. If we receive the products back with 14 days and after we have received and checked your return, we will refund the item price and the initial shipping costs. Unfortunately we can not refund the costs for the return shipping.
What happens if an item is not picked up from a packing station and is shipped back to you?
The costs of package return from a packing station after the parcel was not picked up in time has to be covered by the customer.
What happens if a return gets lost or damaged on the way?
Unfortunately we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we highly recommend insured shipping.